This page explains how Max Phones & Gadget Repairs collects, uses and protects your personal information when you contact us, visit our shop, or use this website.
Last updated: 24 March 2026
Max Phones & Gadget Repairs
16 Standish St, Burnley BB11 1AP
Phone: +44 7802 458019
Email: max@maxmobilesrepairburnley.co.uk
We provide phone, tablet, laptop and gadget repairs, as well as device sales and related customer support.
We may collect and store the following information:
We use your information to:
We process personal information where it is necessary to respond to your enquiry, provide a requested service, take steps at your request before providing a service, comply with legal obligations, or run our business in a reasonable and proportionate way.
We only keep personal information for as long as we need it for the purpose it was collected, including responding to enquiries, managing repairs, handling follow-up issues, keeping business records, and meeting legal, tax or accounting requirements.
If you contact us but do not go ahead, we may keep your enquiry details for a reasonable period in case you return or need follow-up. If you become a customer, we may keep relevant records for longer where needed for warranty, bookkeeping or legal reasons.
We do not sell your personal information.
We may share information only where necessary with service providers that help us operate the website or communications, such as website hosting, form handling, email, maps, or messaging platforms, and where required by law.
If you submit an enquiry through our website form, the information you provide is used so we can reply to you and deal with your repair or service request.
Please do not send payment card details or unnecessary sensitive information through the website form.
If you contact us by phone, WhatsApp or email, we will use the details you provide to respond, give quotes, discuss repairs, and manage customer service.
Messages sent through third-party platforms such as WhatsApp are also subject to that provider’s own privacy terms.
Our website may use cookies or similar technologies, including browser storage, to remember settings such as:
These help the site function properly and improve your experience. If we later add analytics, advertising or other non-essential cookies, this policy and the cookie controls should be updated before those are used.
Our website may display embedded services such as Google Maps. These third-party services may collect technical information such as your IP address or device/browser data when loaded.
You may have rights over your personal information, including the right to request access, correction, erasure, restriction, objection, or transfer of certain data, depending on the circumstances.
To make a request, contact us using the details on this page.
If you have a concern about how we use your information, please contact us first and we will try to resolve it.
You can also complain to the Information Commissioner’s Office (ICO).
We may update this Privacy Policy from time to time. Any important updates will be shown on this page.