Frequently asked questions
Quick answers about phone repairs, gadget repairs, laptop repairs, quotes, timeframes, and what to expect. If you don’t see your question, contact us and we’ll help.
Is diagnostics free?
Yes — we offer free diagnostics for most common issues. If your device has a complex fault, we’ll explain what’s involved and give you a clear plan.
How much does a repair cost?
Repair costs depend on the device model and the fault. We’ll give you a clear quote before starting any work.
- Screen repairs vary by model and part type
- Battery, charging port, and speaker repairs usually have predictable ranges
- Complex faults like motherboard issues need diagnosis first
Best move: message us with your device model and what’s wrong.
How long do repairs take?
Some repairs can be done the same day, depending on parts and workload. Others may take longer if parts need ordering or if it’s a complex fault.
- Common repairs such as screens, batteries and ports can often be same day
- Diagnostics and advanced repairs can take longer
- If parts need ordering, time depends on delivery
We’ll give you a realistic timeframe before we proceed.
Do I need to book, or can I just walk in?
You can walk in during business hours. If you want to save time, contact us first so we can advise on parts availability and estimated turnaround.
Will I lose my data/photos during a repair?
Most hardware repairs such as screens, batteries and ports don’t affect data. However, any device can have risks if it’s already failing.
- If the device powers on, we recommend backing up before repair
- If the device is dead, we’ll advise the safest approach
- We treat customer devices and privacy seriously
If you need help backing up, ask us.
Do you offer warranty on repairs?
Yes — we provide a 28-day warranty on repairs.
- Covers faults related to the repair or part fitted
- Does not cover accidental damage such as drops or impact
- Does not cover water or liquid damage
If something isn’t right after a repair, contact us ASAP so we can inspect and resolve it.
Do you repair laptops and other gadgets too?
Yes — we repair phones, tablets, laptops and many common gadgets. For laptops, we can help with issues like charging problems, slow performance, software troubleshooting and more.
Can you fix water damage?
Water damage can sometimes be repaired, but it depends on the device and how quickly it’s brought in.
- Turn the device off immediately if it’s on
- Don’t charge it
- Bring it in ASAP for inspection
We’ll assess and explain the realistic options.
Do you sell new and refurbished phones?
Yes — stock varies. We can advise on budget options, condition or grade, and what makes sense for your needs.
Check the Shop page and contact us for current availability.
What areas do you serve?
We’re based in Burnley and regularly help customers from surrounding areas including Colne and nearby towns. If you’re unsure, message us and we’ll advise the best option.
What info should I send for a quick quote?
For the fastest quote, send:
- Device model, such as iPhone 12, Samsung A52, or Dell Inspiron
- What’s wrong, such as screen cracked, not charging, or no power
- Any symptoms like overheating, stuck on logo, or liquid exposure
- Any urgency, such as needing it today or for work
Still unsure?
No problem — contact us and we’ll guide you. Walk-in is welcome, and we’ll always be honest about what’s worth repairing.